Built Specifically forRansford College
This prototype demonstrates how I would approach IT systems improvement, process documentation, and multi-campus coordination for Ransford College.
3 Campus Locations
Sydney, Melbourne, Adelaide
IT Service Portal
Unified support system
Unified Documentation
Centralized knowledge
Campus Dashboard
A unified view of all three campuses with real-time metrics and system status monitoring.
0
Total Active Users
0
Total Open Tickets
0.0%
Average Uptime
0
Resolved Today
Sydney
Campus
Melbourne
Campus
Adelaide
Campus
System Status
Real-time monitoring of critical systems
Student Management System
Canvas LMS
Google Workspace
Network Infrastructure
Backup Systems
Phone System (VOIP)
System Architecture
Integrated technology ecosystem for Ransford College
Data flows securely through the API Gateway, enabling real-time synchronization between all systems while maintaining audit trails for compliance.
Recent Activity
Latest IT events across all campuses
Ticket #1247 resolved - Projector fixed
New user account created - John Smith
System backup completed successfully
Software update deployed - Adobe CC
Ticket #1245 opened - Network slow in Lab 3
Monthly compliance check passed
IT Service Portal
Streamlined ticket management and support request handling across all campuses.
0
Open Tickets
0
In Progress
0
Resolved Today
0.0 hrs
Avg Resolution
Ticket # | Subject | Campus | Priority | Status | Assigned To | Created |
|---|---|---|---|---|---|---|
| #1247 | Projector not displaying in Room 204 | Sydney | High | In Progress | Sarah Mitchell | 2 hours ago |
| #1246 | Canvas LMS login error for students | Melbourne | High | Open | Unassigned | 3 hours ago |
| #1245 | Network slow in Computer Lab 3 | Melbourne | High | In Progress | David Chen | 4 hours ago |
| #1244 | New staff account setup - Marketing | Adelaide | Medium | Open | Unassigned | 5 hours ago |
| #1243 | Printer paper jam - Level 2 | Sydney | Low | Open | Unassigned | 6 hours ago |
| #1242 | Software request - SPSS Statistics | Adelaide | Medium | In Progress | Sarah Mitchell | Yesterday |
| #1241 | Email not syncing on mobile | Sydney | Medium | In Progress | David Chen | Yesterday |
| #1240 | WiFi connectivity issues - Building B | Melbourne | High | In Progress | James Wilson | Yesterday |
| #1239 | Request for additional monitor | Adelaide | Low | Open | Unassigned | 2 days ago |
| #1238 | Backup verification needed | Sydney | Medium | In Progress | James Wilson | 2 days ago |
Ticket Categories
Process Documentation
Comprehensive documentation for all IT processes, procedures, and best practices.
Featured Process: Student Onboarding IT Workflow
End-to-end IT provisioning for new students
Application Received
Student enrollment application submitted through portal
Student Record Created
Student information entered into Student Management System
IT Account Provisioning
Automated creation of all required system access
System Access Verified
Quality check to ensure all accounts are working
Welcome Email Sent
Automated welcome communication with credentials
Onboarding Complete
Student ready to begin their educational journey
Application Received
Student enrollment application submitted through portal
Student Record Created
Student information entered into Student Management System
IT Account Provisioning
Automated creation of all required system access
System Access Verified
Quality check to ensure all accounts are working
Welcome Email Sent
Automated welcome communication with credentials
Onboarding Complete
Student ready to begin their educational journey
Process Improvement Opportunity
How automation can transform the enrollment workflow
Current State
- Manual data entry across 3 separate systems
- Average processing time: 3 business days
- Paper-based approval workflows
- Limited visibility into process status
- High error rate from duplicate entry
Future State
- Automated integration between systems
- Same-day processing capability
- Digital approval with audit trail
- Real-time status tracking dashboard
- Single source of truth, zero duplicate entry
Quick Access Documents
Student Enrollment SOP
IT ProceduresIncident Response Procedure
IT ProceduresSystem Change Request Form
Change ManagementNetwork Architecture Diagram
System GuidesUser Access Request Template
User ManualsData Backup Policy
Compliance DocsCompliance Tracking
RTO compliance monitoring, audit trails, and regulatory requirement tracking.
CRICOS Registration
Expires: December 2027
RTO Compliance
Last audit: Oct 2025
Data Protection
GDPR & Privacy Act
System Security
Due: February 2026
Upcoming Deadlines
Compliance calendar for the next 90 days
Jan 30, 2026
Annual CRICOS reporting submission
Feb 15, 2026
RTO self-assessment due
Feb 28, 2026
Security audit scheduled
Mar 15, 2026
Staff certification renewals
Apr 1, 2026
Disaster recovery test
Audit Preparation Status
6 of 8 items complete
75%
Student enrollment records complete and verified
Staff qualification documentation up to date
IT security policies reviewed and signed off
Privacy policy published and current
Complaints handling procedure documented
Disaster recovery plan test
Scheduled: Apr 2026
Data backup verification logs
Annual security penetration test
Due: Feb 2026
Compliance Documents
Knowledge Base
Searchable repository of troubleshooting guides, FAQs, and self-service resources.
How can we help you today?
Search our knowledge base for instant answers
0
Article views this month
0%
Issues resolved via self-service
0.0/5
Average rating
Popular Articles
How to Reset Your Password
Connecting to Campus WiFi
Accessing Canvas LMS
Setting Up Email on Mobile
VPN Setup Guide for Remote Work
Printer Setup & Troubleshooting
Browse by Category
Getting Started
5 articlesNew to Ransford? Start here
Account & Access
8 articlesPasswords, permissions, accounts
Software & Applications
12 articlesCanvas, Office, Adobe, etc.
Network & Connectivity
6 articlesWiFi, VPN, internet issues
Hardware Support
7 articlesPrinters, projectors, computers
Mobile & Remote
4 articlesWorking from anywhere
Can't find what you need?
Our IT support team is here to help
Projected Impact
Estimated efficiency gains from system improvements
From automation & self-service
In IT labor & reduced downtime
Ticket resolution time
Repeat tickets
Bernard Adjei-Yeboah
ACS-Certified ICT Business Analyst
Passionate about transforming IT operations through smart systems design, process optimization, and user-centered solutions.
Get in Touch
Connect
This prototype was built specifically to demonstrate my approach to solving IT challenges at Ransford College.
Why Ransford College?
Ransford College's commitment to quality vocational education across multiple campuses, combined with your CRICOS registration serving international students, presents exactly the kind of challenges I thrive on. With my experience in multi-site IT operations, compliance-focused environments, and building systems that genuinely improve efficiency, I'm confident I can make a meaningful contribution to your technology initiatives. I'm looking for a role where I can grow long-term, and this position offers that opportunity.
Skills Match
Master of Science in AI
University of Technology Sydney
9 ACS Accreditations
ICT Business Analyst & Systems Analyst
3+ Years Experience
Multi-site IT Operations